Privacy Policy

1. Introduction

HR Gems Training & Consultancy Ltd ("HR Gems", "we", "our" or "us") is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect personal information when you engage with our services, visit our website, attend training programmes, subscribe to communications or otherwise interact with us.

HR Gems Training & Consultancy Ltd is the Data Controller for the personal information we process.

2. Information We Collect

We may collect and process the following categories of personal information:

Contact Information

  • Name
  • Job title
  • Company name
  • Email address
  • Telephone number
  • Postal address

Business Information

  • Organisation details
  • Employee numbers
  • Information relating to HR consultancy requirements

Training Information

  • Course attendance records
  • Training feedback
  • Certification records

Website Information

  • IP address
  • Browser type
  • Website usage information
  • Cookie data (where applicable)

Marketing Information

  • Preferences relating to newsletters and marketing communications
  • Records of communication preferences

3. How We Use Your Information

We use personal information to:

  • Deliver HR consultancy services
  • Deliver training programmes and workshops
  • Respond to enquiries and requests
  • Manage client relationships
  • Issue proposals, contracts and invoices
  • Provide employment law updates and HR Gems Insights
  • Improve our services
  • Comply with legal and regulatory obligations

4. Lawful Basis for Processing

We process personal information under one or more of the following lawful bases:

  • Contract – Where processing is necessary to fulfil a contract or provide services.
  • Legitimate Interests – To operate and improve our business and services.
  • Legal Obligation – To comply with legal, regulatory and tax obligations.
  • Consent – Where you have consented to receive marketing communications or newsletters.

5. Sharing Information

HR Gems will not sell personal information to third parties.

We may share information with:

  • Professional advisers (including accountants and legal advisers)
  • IT and software providers
  • Training venues (where necessary)
  • Regulatory authorities where required by law

All third parties are expected to process personal information securely and in accordance with applicable data protection legislation.

6. Data Security

We take appropriate technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration or destruction.

These measures include:

  • Secure password protection
  • Restricted access to information
  • Secure storage of electronic records
  • Appropriate data retention practices

7. Data Retention

Personal information will only be retained for as long as necessary to fulfil the purposes for which it was collected and to comply with legal, regulatory and contractual requirements.

When information is no longer required, it will be securely deleted or destroyed.

8. Your Rights

Under UK GDPR, individuals may have the right to:

  • Access their personal information
  • Request correction of inaccurate information
  • Request erasure of personal information
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent at any time where consent is relied upon

Requests should be submitted using the contact details below.

9. Marketing Communications

Individuals may unsubscribe from HR Gems marketing communications at any time by:

  • Clicking the unsubscribe link within communications; or
  • Contacting us directly.

10. Cookies

Our website may use cookies to improve user experience and analyse website usage.

Further information will be provided within our Cookie Policy.

11. Changes to this Policy

HR Gems reserves the right to update this Privacy Policy from time to time.

The most current version will always be available on our website.

12. Contact Information

If you have any questions regarding this Privacy Policy or how your information is processed, please contact:

HR Gems Training & Consultancy Ltd

Email: Gemma.Clarke@hrgemsltd.co.uk

Website: www.hrgemsltd.co.uk

13. Complaints

If you are unhappy with how your personal information has been handled, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Website: www.ico.org.uk

Telephone: 0303 123 1113